I think they need to offer a 365 day 100% money back guarantee if not satisfied for any reason.
Then the buyer takes less risk, the seller still knows they are a 'real buyer' not a freebee seeker because pulling out the credit card is still a commitment, even if you decide to get a refund later.
I'd probably just give a 60-day money-back guarantee seeing as 1.0 is set for release around October. By then, if the features you're regularly using aren't ironed out it'd make sense to refund.
Completely understandable. Another individual on Reddit made the same comment.
As programmers, I think we're naturally skeptical of new projects (especially ones that seem to come out of nowhere). This is doubly true when we're asked to pay for something and we can't even try it. We've all heard Kickstarter horror stories and can point to some sort of vaporware that let us down.
On the faq, "All pre-order licenses are valid for one year after the release of Alive v1.0. During this time you will receive all updates, bug fixes and improvements."