I think this is a pretty interesting gesture. It is possible that Mr. Bezos will learn something that will help him improve working conditions and efficiency within the company. But who will be the CEO while he is busy working in the distribution center? It seems like an inefficient use of his time. Does this show a lack of faith in lower management?
A good CEO should be able to delegate day to day activities for a week - how else would he ever get to go on vacation? In fact, a good CEO should probably be able to delegate all day to day activities he might be involved in, in case of an emergency, in case he's hit by a bus, or just so he can spend a day thinking strategically.
Good point. I guess the question is: in the long run will Amazon be better of having Jeff Bezos performing his usual duties as CEO 3/23-3/27 or acquiring first hand the experience of working in a distribution center. The net difference is probably de minimis. Although it does make for good publicity and employee moral. So net-net I think this is a decent one-off gesture, but I don't think it belongs in every CEO's playbook.
Just because he is moving boxes doesn't mean he isn't providing value as a CEO. Presumably he is learning things that will empower him to improve the company somehow, which seems like a valuable thing to have your CEO do. I'm sure Mr. Bezos is smart enough not to go AWOL for a week if there were more critical things to attend to.
Also don't underestimate the value of improved employee morale and good publicity. Your company is vastly more productive with happy employees, because they will work harder and go the extra mile for something they believe in.
I attended a talk by a consultant on how they do these "best places to work" surveys. Setting aside the issue of how accurate these surveys are, one of the dominant traits of these organizations is that performance appraisals float up the chain of command as well as down.
This means that employees and junior managers get a chance to evaluate their bosses as much as the bosses evaluate them. I don't think Bezo's action shows a lack a faith in lower management but rather a "trust but verify" approach.
Of course it might be a more strategic approach to finding out how stuff really works on the front line. Given a big enough management structure the "on the floor" reality might not filter up to the board room correctly. Remember the game of gossip? That effect plagues large organizations.
Wouldn't it be great if people had to provide a reason along with their downvote? Maybe via a little text box that slides out, jQuery style. It would help alleviate the "why am I getting downvoted?" syndrome we all occasionally suffer from.
