If your scaling requires you to ignore some laws and regulations, maybe your scaling is just a wet dream that should not become reality, and still attempting it should be punished. It's just the cost of doing business.
Meta net profit 2023 was $40B. Revenue is not profit.
AT&T has 100M customers, 40k customer service reps, avg wage $20/hr full time, i.e., $40k/year each.
If you simply scale this 5B customers would need 2M customer service reps. That’s $80B in wages. With no legal need, and since people use their services more by choice more than just about any other company’s product on the planet, it would seem they’re doing just fine.
Nonsense. It's (moderately) expensive, it's a cost. It's far from impossible, the proof of that being that huge companies did and do provide customer support.
Big tech loves "stripping unnecessary fluff" and "being efficient". Turns out the "unnecessary" stuff is there for a reason. The automatic management + zero customer support is dystopian to say the least.
That's a consequence of growth they should have thought of and a basic part of running any business.
At least in the US Attorneys General are being forced to do this work for them. It's essentially the only way to get a hacked Facebook/Instagram account recovered.
No, attny generals chase things that raise their political stature. They’re political. Every single one of the 50 are dem or republican: 0 independent.
They’ll make noise about this because it riles a loud minority. If they really wanted it fixed then pass laws. They don’t, because they also like business.
