Google Voice too. No human tech support. It's kind of weird how having no human to talk to can be a good thing in these high security matters. No social engineering attack surface.
I've just realized that, even though I've used Google Voice as my primary phone number since before it was Google Voice -- for about 18 years now -- I have never really had a problem with it[0], and I've also never paid a dime for it[1].
It seems like a well-oiled machine.
0: Well, some places don't like using GV for 2FA (and demand a "real" cell phone number), and some other places don't think it can do short-code messages at all, but those aren't issues that anyone at GV could ever solve even if those people did exist.
Its more of a recent thing, but I am a little worried about how common it is becoming. I've used my GV number since atleast 2007 for everything.
My bank accounts at banks I like have never complained about my Google Voice number and still don't. My bank account at Bank of America had some security check I needed to complete at some point and my Google Voice number that had been in their system for a decade I was told was not eligible anymore and I needed to actually use my real phone number.
I could almost put up with it if it was for things that need to be secure, but my 7-11 rewards account rejected my phone number at the gas pump a few years ago and Target rewards also started blocking my GV number.
I use Google voice as my main number on my Pixel, but also on a burner phone to harass overly aggressive recruiters. When I set up Google voice in the burner it made me load it with credit but surprisingly all the calls and texts I've made with it are free.
Things are pretty stable because Google Voice has barely changed in the past decade, but when things do go wrong there's no one around to look into it.
There was a time many years ago when Google Voice would intermittently fail to ring or even forward calls to another number when I tried that, and then give no indication that a call was ever made to your number that you missed (I verified it by asking when people I knew called me and said I never got back to them), which is pretty bad when you're expecting to receive important calls sometimes. This went on for months. I received bare minimum support which didn't even come close to helping the issue even though my issue was voted to the top of the support boards because many other people were having the same issue at the time. I'm glad you personally haven't had an issue but you should be prepared to have one at some point and get essentially no help.
Do these databases see through number portability, or are they just verifying that the area code + prefix is assigned to a traditional telco?
Because you can port a landline to Google Voice for $20, and, in my experience, random Internet "phone number lookup" sites still show it as a landline years later.
The number gets classified differently in the "official" phone number database when you port it to a new carrier, including Google Voice. I used to have my US number in GV but ran into a lot of the 2FA issues as as well as trying to use it overseas extensively. Eventually, Google will figure it out to the point where it is no longer tenable to try and keep working around it. I caved and bought a $5/mo eSIM plan from Tello. They don't seem to care that I'm not in the US 10 or 11 months out of the year. I can use wifi calling to send/receive texts for 2FA for free, and iOS even supports using the data of one SIM/eSIM as the "wifi" for a different phone line also present on the device. So even if I'm out, I hop into settings, turn on the second line, it uses my EU data plan to fetch new messages via "wifi calling" and then I get my 2FA code or whatever. Takes about 30 seconds in total.
Is it the most convenient thing ever? No. I have an older iPhone because I'm a cheap bastard so I turn off the other line when I'm not using it, otherwise it will constantly look for a compatible roaming signal which it will never find because I have not authorized any international charges on that account (battery drain).
My class read a science fiction story in CS about a guy getting executed on death row for a late library book in a comedy of errors where a series of automated systems glitch out and a detached bureaucracy is slow to react. Or something like that.
I feel like it should be required reading to protect against "automate all the things" hubris.
Sounds somewhat reminiscent of the Terry Gilliam film Brazil. Basically a fly dies and gets caught in a teletype machine, causing the name on an arrest warrant to be misprinted. This snowballs into all sorts of darkly humorous and depressing hijinks.
Basically a modernized version of the premise of "The Trial" by Franz Kafka. An unknown authority charges the character with a unstated crime and bureaucracy chugs along on errors and assumptions.
That’s a real reason I don’t comment on YouTube or risk using any other Google services except Gmail and Voice.
God forbid I chargeback a purchase on Google Pay (or whatever their PayPal is this year) and trip some anti-fraud system that locks me out of my 20 year old email account. We all know their support is either automated or nonexistent, so it’s not worth the risk.
But there‘s many providers that you pay actual money to (Like Fastmail) and if something goes wrong you, as a customer and not a potential ad target, are their top priority and you can call a human on the phone.
Oddly enough, the EU isn’t racing to bust down the door of these “gatekeepers” and require third-party interoperability with this socially-critical service.
Pretty much just an apple thing as far as I can see.
I think this is one of the reasons that Google Plus failed. It's like if North Korea set up a social network. Nobody would post cause post the wrong thing and get executed.
If you see what people post with their real name on newspaper comments, Instagram or Facebook it‘s clear that people don‘t care, or don‘t think that far ahead.
Google Plus failed for many reasons but I doubt that one was a big factor.
