> I have no doubt that Google would receive hundreds of thousands of mostly dumb, useless calls daily that they are not responsible for from every confused person out there. There's no feasible way to provide standard customer service to the entire Internet.
Perhaps it doesn't have to be 'standard' but... they seem to have no problem identifying user behaviour and tweaking the heck out of their sites (and arm twisting other sites) to increase conversions, decrease wait times, and otherwise 'optimize' users/visitors towards a certain goal (click these ads, etc). It shouldn't be beyond them to employ or develop some better algorithms to help with identifying real customer support issues and offering some degree of support (pair or otherwise). Hey - they could even sell that service via GCE and let other companies also use their customer service tool... and recoup their investment in it...
Perhaps it doesn't have to be 'standard' but... they seem to have no problem identifying user behaviour and tweaking the heck out of their sites (and arm twisting other sites) to increase conversions, decrease wait times, and otherwise 'optimize' users/visitors towards a certain goal (click these ads, etc). It shouldn't be beyond them to employ or develop some better algorithms to help with identifying real customer support issues and offering some degree of support (pair or otherwise). Hey - they could even sell that service via GCE and let other companies also use their customer service tool... and recoup their investment in it...