I wonder how much of that profit is 'stolen' from hosts and guests through poor customer service?
There are multiple occasions that I've booked an Airbnb only to find the house doesn't exist and the host's phone number is no longer connected, yet somehow Airbnb won't issue a refund without lots of hassle.
Possibly 5% of my bookings on Airbnb have turned out to be fraudulent in some way which disadvantages me financially and leaves Airbnb with more money in their pockets. If I'm not unique, that's a big contributor to the company bottom line!
There are multiple occasions that I've booked an Airbnb only to find the house doesn't exist and the host's phone number is no longer connected, yet somehow Airbnb won't issue a refund without lots of hassle.
Possibly 5% of my bookings on Airbnb have turned out to be fraudulent in some way which disadvantages me financially and leaves Airbnb with more money in their pockets. If I'm not unique, that's a big contributor to the company bottom line!