If the bank loses your money in a bad transfer it can simply be reversed, which is the largest difference from crypto where you can easily send it nowhere.
Wish that were the case. When my CC was stolen I immediately reported the fraud to the bank (it was under 24 hours after the theft/skimming that I noticed the charge). The fraudster replied to the bank with a fake invoice showing my name, address, payment, and a UPS tracking number which went to my city (UPS will not tell 3rd parties what actual address a tracking number goes to, so they refused to tell the bank it wasn't actually to me). The e-mail address they said I used? It was something like Arrrrrrrrr343434@yahoo.com -- Literally they were taunting that they were a pirate. I imagined this process with bogus invoices from a fraudster would only delay things long enough for the fraudster to cash out, but that I would eventually be refunded, but oh how I was wrong.
I went through the formal process of reversing the charge, and was laughed at over the phone, and made to feel like I was defrauding the bank. The bank was openly hostile to me for suggesting someone had committed fraud with my account. (The item in question? Some religious dolls and expensive perfumes. I am an atheist man with no use for either.) They even had a formal panel where like a dozen people examined the facts. I got a letter from the bank telling me to go fuck myself and that my claims were false. I appealed and they sent me another letter to go fuck myself. Not long after that, the bank rebilled me for the money, closed my checking account, and then showed me another letter from e-Bay where some officer there meticulously, over something like 10 pages, documented that _I_ was the fraud and the fraudster was the real.
This has never happened to me with crypto, because a fraudster can't intercept my private key just by intercepting a transaction. My personal experience with banks is if you're a victim of fraud you'll get a lot of judgement from the bank, they may or may not accuse you yourself of fraud, and in the end they do anything to avoid reverting the charge. If you're lucky they'll just send you a letter telling you to fuck yourself and if you aren't lucky they may refer you to the police to be charged.
Your experience depends on the bank issuing CC, there are good and bad ones. The cheaper / no annual fees ones also generally have poorest service, the best experience I have had is with AMEX. Even without any actual thefts I have had rollbacks go through smoothly no questions asked, the onus is on seller to prove service was rendered.
Crypto world has little recourse for any sort of fraud, people rarely keep money on their own wallet, it is usually a wallet managed by the exchange which are vulnerable to technical hacks, frauds and scams and are just as bad or worse than a bank when it comes to service. Even if you keep your money in your own cold private wallet, the private key can be easily lost, so many stories about millions of dollars in BTC locked forever with private keys misplaced.
> the onus is on seller to prove service was rendered.
The issue I have seen is the fraudsters set up their own e-bay store (they set up a second account with a fake you as the customer), and then e-bay is very agressive about defending any charge backs. Even when e-bay knows a store is a fraud, they will agressively defend any charge backs to that store, even when they themselves have shut that store down for fraud. You're not just defending yourself against fraudster, you're defending yourself against an extremely powerful corporation with experts that have boilerplates that drown the bank in 'proof' that the service is rendered.
E-bay has officers who generate a lot of paperwork that exactly walks them through the legal requirements they need to stall and fend off chargebacks from the bank and in practice the bank doesn't have the patience to overcome this. The fraudsters seem to have evolved to either provide the compliance officers the exact information they're looking for, or formed some weird symbiotic relationship where it's easier for them just to go along with the fraudsters than fight it. You'll be shocked at how convincing they are in 'proving' the service was rendered. After 24+ hour on the phone with a bank, months of formal processes and claims/appeals, and continual mocking by the bank you'd be surprised at just how much money they will invest in making it unprofitable for you to get your charge reversed. Hell just _initiating_ the chargeback took me half a working day -- how many people can spare that ? I only did because I had the day off to move.
In short, e-bay has evolved a legal team and process with extensive and expert experience in absolutely steamrolling chargebacks and they use the full force and power of a massive well of knowledge, human labor, and funding they have in this area to crush you, with little regard for the veracity of your purchase.
> people rarely keep money on their own wallet
Well I do
>the private key can be easily lost
It's actually not that hard to memorize a cold storage seed, and you definitely won't forget it if you have money on that account. Hard to lose that and impossible to steal.
But sure it's true, crypto is fraught with fraud and misplaced keys, as well as DeFi hacks and all sorts of other issues.
Hopefully you sued your bank cause that is one benefit of banks is that in the event of a loss it is also much easier to sue those involved than someone difficult to find.
Maybe someday. It happened a week before a cross country move. I could have filed in small claims court, flown back and gotten a hotel, and maybe broken even.
Frankly after the piles of paperwork I saw from both the bank and e-bay essentially claiming I myself was the fraud, I felt like it was a losing battle and that their lawyers and legal teams were going to drown me with paperwork. I'm shocked the lengths they went to over $500. If it had been 4x as much money I certainly would have sued.
I'm just kind of meh on the banking system reversibility. The most common frauds I've seen in my friend circle are a few hundred dollars. When the bank can make you wait half a day on the phone just to dispute the charge and then over a month to go through the claim process, while fighting you tooth and nail every step and then suing is maybe break even if you win and lose hundreds if you lose. It starts to look like crypto is a real win in some areas. Being able to sue means little if it's a net loss.
It sounds like your damages could have been much higher, and I'd imagine there are some other laws that they probably broke that may include statutory and possibly punitive damages. If it is a national bank, then they probably have offices where you live now and you can still sue there.