I think that is because HN has a lot of people who knows first hand that very few places are free of these kind of issues.
In 25+ years of working in tech, I can honestly say I've never worked anywhere where there haven't been one or more serious issues where one or more parts of the cause was something everyone knew was a bad idea, but that slipped because of time constraints, or a mistaken belief it'd get fixed before it'd come back and bite people.
That's ranged from 5 people startups to 10,000 people companies.
Most of the time customers and people in the company outside of the immediate team only gets a very sanitized version of what happened, so it's easy to assume it doesn't happen very often.
Gitlab doesn't seem like the best ever at operating these services, but they also doesn't look any worse than average to me; which is in itself an achievement, as most of the best companies in this respect tends to be companies with more resources and that have had a lot more time to run into and fix more issues. For a company their age, they seem to be doing fairly well to me.
So they went off and implemented a brand new fancy service discovery tool for I bet a problem they didn’t have, but couldn’t do the basics of tracking 2kb of data for the CA. I don’t think that’s a age issues, that and there’s nothing that prevents companies of any size from self reflection on what they’re doing and what’s important.
Also what’s the point of transparency if you’re not getting critical feedback from it and learning?
In 25+ years of working in tech, I can honestly say I've never worked anywhere where there haven't been one or more serious issues where one or more parts of the cause was something everyone knew was a bad idea, but that slipped because of time constraints, or a mistaken belief it'd get fixed before it'd come back and bite people.
That's ranged from 5 people startups to 10,000 people companies.
Most of the time customers and people in the company outside of the immediate team only gets a very sanitized version of what happened, so it's easy to assume it doesn't happen very often.
Gitlab doesn't seem like the best ever at operating these services, but they also doesn't look any worse than average to me; which is in itself an achievement, as most of the best companies in this respect tends to be companies with more resources and that have had a lot more time to run into and fix more issues. For a company their age, they seem to be doing fairly well to me.