- As far as I know Apple does not even offer next-day on-site repairs as paid service. You have to send your laptop somewhere. Giving laptop with sensitive information out of my hands is not an option!
- Someone else wrote here that it costs $500 to replace keyboard on Macbook (needs new casing). That is a joke!
- It is not possible to replace keyboard on new Macbooks without major dissassembly. So on-site keyboard replacement is not possible even theoretically. Dell does everything onsite, including motherboard or display replacement.
- Next day on-site service is a standard in business environment. It applies to laptops, machines, trucks... No joke here, stuff breaks, stuff must be repaired, show must go on...
- I personally expect to have next-day on-site as an option. I would pay premium in case of emergency. In this case it was not urgent, but very nice surprise. Apple is a joke because they do not even offer that..
Thanks for your answers. So $500 to replace the keyboard is too much. Out of curiosity, for your use as a business user would next-day on-site replacement for $150 been acceptable? If not $150 then how much?
(I realize it sounds like I'm doing market research but I'm just interested in your view and have no professional affiliation with this sector.)
honestly, I dont know. This stuff is usually negotiated in bulk, or as insurance. I would pay even $1000 if its an emergency. $150 on-site if parts are $50 is very reasonable price.
My point is that macbook is not easily serviceable machine.
On Dell I will replace battery myself in a few months, very easy.
Hi, I had a sleep on it. I thought about something. So, a few things about your responses made it clear you're not a native speaker of English - which is fine. I think I didn't consider the possibility that you're just using a word wrong. Based on your more detailed response, I don't think you consider Apple's service options "a joke". Here is an online definition of a joke (in this sense):
>informal
>a person or thing that is ridiculously inadequate.
>"public transport is a joke"
Perhaps I am wrong and you find it "ridiculously" inadequate, but from your comments it sounds more like you consider it sub-par or not competitive.
Let me think about if I can think of something Apple has done that's a joke. (I just Googled one.) So, the Apple III had no fan even though it needed one (engineers had miscalculated its heat profile) and as a result had a 100% failure rate. Its chips would melt out of their sockets.[1] One official solution to reseat the chips was to lift the machine 3 inches and drop it, to reseat the chips. This was in official company support documents.
That's a joke. (The story we're commenting under about failing keyboards might also qualify - but the support option itself doesn't seem to match this definition.)
Basically I think you're just using too harsh of a word for the options we're discussing - better words might be: lacking, inadequate, sub-par, etc.
I can produce good english if necessary, but too lazy on net forums. I understand what joke is.
I (and many of my friends) do consider Apple a joke for enterprise use. Joke in sense of "useless" or "inadequate".
'Genius' in some store does not really cut it.
- Someone else wrote here that it costs $500 to replace keyboard on Macbook (needs new casing). That is a joke!
- It is not possible to replace keyboard on new Macbooks without major dissassembly. So on-site keyboard replacement is not possible even theoretically. Dell does everything onsite, including motherboard or display replacement.
- Next day on-site service is a standard in business environment. It applies to laptops, machines, trucks... No joke here, stuff breaks, stuff must be repaired, show must go on...
- I personally expect to have next-day on-site as an option. I would pay premium in case of emergency. In this case it was not urgent, but very nice surprise. Apple is a joke because they do not even offer that..