There's a lot towards treating people as human and Most of my distaste from scrum in many implementations was because of shops implemented in such a way that I felt like I was in kindergarten. The process wasn't always to blame, but a process can make things inhuman - often done in a way to discourage design, table neccessary discussion, de-prioritize architecture, or assign tasks arbitrarily.
The empathy and trust part is key, and they lose meaning the second they are framed on the wall. I wrote a bit (http://michaeldehaan.net/post/115291819627/the-management-le...) about how I think most conflicts (i.e. politics) are from mutually conflicting priorities and things might get easier if people tell everyone what their mutual conflicts are and what constraints they are operating under and remember they are all in it together.
Once people don't talk about these things, they build up walls (and false assumptions about the other person) and it's often too late to repair.
I have a bad habit of opening tons of links and then when closing their parents not knowing where they came from but that article was so good I had to backtrack and see where it came from, I really enjoyed it.
Now and then (not nearly as often nowadays) I come across really great blogs that I'd like to read on an ongoing basis and I think I used to use Google Reader or something until they killed it and then I just stopped - is there something comparable nowadays, and do most blogs support some common protocol?
There's a lot towards treating people as human and Most of my distaste from scrum in many implementations was because of shops implemented in such a way that I felt like I was in kindergarten. The process wasn't always to blame, but a process can make things inhuman - often done in a way to discourage design, table neccessary discussion, de-prioritize architecture, or assign tasks arbitrarily.
The empathy and trust part is key, and they lose meaning the second they are framed on the wall. I wrote a bit (http://michaeldehaan.net/post/115291819627/the-management-le...) about how I think most conflicts (i.e. politics) are from mutually conflicting priorities and things might get easier if people tell everyone what their mutual conflicts are and what constraints they are operating under and remember they are all in it together.
Once people don't talk about these things, they build up walls (and false assumptions about the other person) and it's often too late to repair.