I think the question for many will be, 'how to fix it'?
As people who run businesses, we can work on policies and culture. As events organisers, we can spread the word and raise awareness. As writers, we can write about this.
In answer to point 4, in terms of legal, you can always sue people for harassment. That's also a way of bringing attention and raising awareness. That might not be what the victims of trolls want, however, and you have to balance any needs for revenge against other people's needs to get on with their lives.
I know we have a zero tolerance approach to this stuff. But we are not a police force - the web is the perfect for helping people to be anonymous.
As people who run businesses, we can work on policies and culture. As events organisers, we can spread the word and raise awareness. As writers, we can write about this.
In answer to point 4, in terms of legal, you can always sue people for harassment. That's also a way of bringing attention and raising awareness. That might not be what the victims of trolls want, however, and you have to balance any needs for revenge against other people's needs to get on with their lives.
I know we have a zero tolerance approach to this stuff. But we are not a police force - the web is the perfect for helping people to be anonymous.