I have to admit, even though you already have my information as a paying Namecheap customer, I'm weirded about by having you wanting to "call you and guide you through the process."
Is it a really hard process? I've talked on the phone with Congressional staffers before in the US--I assumed it was something similar where a bored intern added a tally mark next to a side of the issue and reported to their boss later.
Most people appreciate this because they're not exactly sure what to say when ICANN picks up the phone. We also connect you directly to their office via Twilio after the instructions.
Is it a really hard process? I've talked on the phone with Congressional staffers before in the US--I assumed it was something similar where a bored intern added a tally mark next to a side of the issue and reported to their boss later.