Really? You think it's more likely that their competitors have made up junk stories, than a company which has a known public history of ignoring rules and regulations, is breaking more rules and regulations?
Considering how many other taxi companies break regulations like this, but nothing said.
Uber does it, and its a massive issue.
I've lost count how many disabled unfriendly private taxi's there are, how many times the card machine "stops working". The industry in general is scummy. In general Uber is better than average.
I'm not saying this is one of those stories, but a huge quantity are. Especially when they mention other taxi companies in a good light, it makes it obvious.