We'll see! The founders of GetSatisfaction weren't spring chickens, unaware of the costs-of-capital raised. But sometimes later management and investors do engage in shenanigans. Some will remember Naval Ravikant et al's suit against a cofounder and VCs back in 2005:
More seriously, I remember bringing up Get Satisfaction at a VC meeting and the VC said "Don't talk to me about Get Satisfaction." I guess now we see why.
http://www.nytimes.com/2005/01/26/technology/26iht-dotcom.ht...
http://venturebeat.com/2005/12/09/epinions-settlement-a-blac...
Though I'm not sure it's the case here, I'm of the epinion that occasionally, you need to sue to getsatisfaction.