I heavily dislike the whole "how dare someone have expectations of the companies they do business with" thing. It's not like the transaction ends after purchase and the only noble thing to do is take what comes and keep my mouth shut.
When I buy a premium product, I expect premium support and service. Apple's money situation is relevant because they are choosing to not cover this issue despite having the resources to address it. If they were a struggling company, I could understand the reluctance to address the issue. But this seems short-sighted.
Besides, Apple should be grateful that people are making a stink online, giving them a chance to address the problem honorably before it goes to the courts via a lemon law.
When I buy a premium product, I expect premium support and service. Apple's money situation is relevant because they are choosing to not cover this issue despite having the resources to address it. If they were a struggling company, I could understand the reluctance to address the issue. But this seems short-sighted.
Besides, Apple should be grateful that people are making a stink online, giving them a chance to address the problem honorably before it goes to the courts via a lemon law.