Yes, they could.
Then you also need an easy automated way to unpair devices, or else you end up with 50 phones enrolled and the pairing setup can't handle any more. And you have to assume your average renter knows/expects this, and pairs their phone properly, BEFORE they are in a potentially stressful situation where they are trying to contact an agent.
Personally, I don't use Hertz, and this system would prevent me from wanting to use Hertz. If I need assistance, I can handle calling my own AAA service, and/or Hertz directly.
This system wasn't conceived and installed for the typical HN reader (IMO). I'm guessing the discussion went along the lines of "people already have cameras in their phones and laptops, and they like THOSE. We should put a camera in this too."
They could simply queue the devices. FIFO. What are the chances that someone will be the 51st person to rent a car will be the same person who first rented the car? And if it does happen, what's wrong with just re-pairing? Finally, add a clause in the rental agreement that the renter is personally responsible for unpairing the device. Otherwise, their phone will stay in the car's device list until it finally gets pushed out of the system at an indeterminate time, which depends on future rental volume.
>This system wasn't conceived and installed for the typical HN reader (IMO). I'm guessing the discussion went along the lines of "people already have cameras in their phones and laptops, and they like THOSE. We should put a camera in this too."
Those are cameras users AIM. Not cameras AIMED at them.
Personally, I don't use Hertz, and this system would prevent me from wanting to use Hertz. If I need assistance, I can handle calling my own AAA service, and/or Hertz directly.
This system wasn't conceived and installed for the typical HN reader (IMO). I'm guessing the discussion went along the lines of "people already have cameras in their phones and laptops, and they like THOSE. We should put a camera in this too."