I really can't say as much as I would like (there's stuff I can't share), but my publisher had a face-to-face with an Amazon rep and internal action was taken. Amazon's investigation is apparently over. The internal position seems to be "we're making money, there are words on pages, so there's no problem here." Amazon's investigation was short and sweet. Some bogus reviewers were removed, but Felicity — one of the worst offenders (http://www.amazon.com/gp/pdp/profile/A1NT2YXTUES4RW/ref=cm_c...) — is still there, despite the obvious fact that these are fake reviews. Many other obviously fake reviews remain. In fact, a new fake book with fake reviewers showed up. I genuinely do not know if this response is because of a careless employee or if Amazon discourages employees from shutting down profit streams.
I really can't say as much as I would like (there's stuff I can't share), but my publisher had a face-to-face with an Amazon rep and internal action was taken. Amazon's investigation is apparently over. The internal position seems to be "we're making money, there are words on pages, so there's no problem here." Amazon's investigation was short and sweet. Some bogus reviewers were removed, but Felicity — one of the worst offenders (http://www.amazon.com/gp/pdp/profile/A1NT2YXTUES4RW/ref=cm_c...) — is still there, despite the obvious fact that these are fake reviews. Many other obviously fake reviews remain. In fact, a new fake book with fake reviewers showed up. I genuinely do not know if this response is because of a careless employee or if Amazon discourages employees from shutting down profit streams.