I feel like we missed the whole point of the article in this discussion to talk about wallets. Namely: people are lazy and want to do what's easy, not necessarily what makes the most business sense. People want to sell wallets not because there is an enormous demand for wallets and no one making them, but because it's easier to make a wallet than it is to make a pair of pants or a watch. And then the retroactively rationalize it by saying "oh, but yeah people are unhappy with their wallets."
This reminds me of the programmers who write cross platform apps using something like JavaScript because it's easier for them to make. It's not what the user wants, and the user doesn't care about the effort that went into making the application. Just like if the wallet doesn't perform up to the level of every other wallet, I don't care how hard the person making it worked on it.
But for some reason, we expect people to care about how much work we put into making something that they're not going to think about again. We seem to have trouble accepting that a huge portion of our work won't go noticed by the vast majority of everyone, much less the vast majority of people who actually use our product.
> oh, but yeah people are unhappy with their wallets
Well, for me that was actually true. I always pay with card, have a few cards for access/memberships and maybe a few notes just in case. All wallets I could find in the stores in my town were big and bulky, probably what my dad would use. I never carry coins. I actually spent quite a bit time on finding a wallet fitting my needs, and that I liked the look of.
This reminds me of the programmers who write cross platform apps using something like JavaScript because it's easier for them to make. It's not what the user wants, and the user doesn't care about the effort that went into making the application. Just like if the wallet doesn't perform up to the level of every other wallet, I don't care how hard the person making it worked on it.
But for some reason, we expect people to care about how much work we put into making something that they're not going to think about again. We seem to have trouble accepting that a huge portion of our work won't go noticed by the vast majority of everyone, much less the vast majority of people who actually use our product.