Since I don't support anything "enterprise," I'm probably a bit biased. Still, "creating a support burden" basically means "making more work for the developer," while "updating" almost always means "making more work for the user." I happen to use Emacs, and even though it's very slow-moving and careful about backward compatibility, I always put aside some free time for major updates, because they always break my setup somehow. And I'm lucky compared to the average software user: I'm a coder, so I can usually work around the breakage without too much trouble. Regularly making work for people without this option is inhumane.

Regarding ignorance, you know far more about how the systems work, but they probably know far more about how they use them.

I still think the auto-update treadmill is a symptom of developer arrogance, laziness, and callousness, but maybe I'm just old before my time.