If you pay for business level support it's usually much better. Panasonic only really deals with Business, so I had the best experience with them, though I still had to fight through initial wall of incompetence. Apple also has a business program which is very good, on par with Panasonic in my experience, but with Apple I think you have to buy in volume to get into that program. Nowadays, though, I make it a point to only buy lightly used hardware and fix it my self if a problem arises. So far it's been cheaper than buying warranty and hell of a lot less aggravating. Fingers crossed, of course.