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If the article is implying that taskers and buyers were happier users under the old system, what was it about that system that made it hard to scale?



It was harder to define and lock down to a slick process. There is a reply further up to a different question which explains it in terms of variance.

https://news.ycombinator.com/item?id=8696134

Some platforms have seen a lot of success from doing something limited and simple really well (Instagram, Twitter, etc) rather than trying to be a tool for everything. Maybe that's a parallel?


I think lack of growth is a more accurate issue. TaskRabbit wasn't in the business it wanted to be in - they were a matchmaker not a middleman, and match making only turns a profit at huge scales - dating is pretty much the entire human race, so they can only go downhill from that opportunity.




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