Leaving aside the pro-Uber aspect of the piece, the criticism of the existing solutions was spot on.
If you add a huge amount of friction before you can offer feedback, the only people to do will either be normal people who had truly horrific experiences, or incredibly entitled and annoying assholes who complain about everything.
In practice, it's really difficult for the government to be as nimble as a private company, but even people who support strong government regulation (like me!) have absolutely no ground to stand on when defending that particular status quo.
If you add a huge amount of friction before you can offer feedback, the only people to do will either be normal people who had truly horrific experiences, or incredibly entitled and annoying assholes who complain about everything.
In practice, it's really difficult for the government to be as nimble as a private company, but even people who support strong government regulation (like me!) have absolutely no ground to stand on when defending that particular status quo.