Having just gone through this for my Nexus 5 (defective GPS), you're wrong. - I ... | Hacker News

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rryan on Oct 15, 2014 | parent | context | favorite | on: How Amazon Prime delivery hurts Google’s ad busine...

Having just gone through this for my Nexus 5 (defective GPS), you're wrong.

  - I was on a live-chat with a rep within minutes.
  - They shipped me a new Nexus 5 next-day air.
  - I made sure I had all my data off the old phone.
  - I shipped the old one back with the free shipping label.

No hassle, no fuss. Super impressed.

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