The more insidious aspect of this are the psychological pattern of people like my parents (who belong to a different generation) that will pick the UI path that causes the least apprehension. My parents are both very intelligent people, but they struggle like many with user interfaces on machines.

Every time I am in NY to visit, there is a stack of cards waiting for me - so I will spend 20 minutes in the morning down at the train station filling each of the tickets up to a sane number.