I'm the consumer in question. Example: I went to the gas station - they had a promotional discount carwash. The windows on my car were filthy, so I went.
I got upsold to an inside cleaning as well. It certainly needed the cleaning, but if I didn't have to tell someone, "No thanks" (implying that I'm OK with the very dirty carpets in the car), I wouldn't have paid for the more expensive wash. If I really didn't want the inside cleaning, it wouldn't have affected me, but I was just conflicted enough to be vulnerable to the sale. Did the sales guy do me any favors?
I got upsold to an inside cleaning as well. It certainly needed the cleaning, but if I didn't have to tell someone, "No thanks" (implying that I'm OK with the very dirty carpets in the car), I wouldn't have paid for the more expensive wash. If I really didn't want the inside cleaning, it wouldn't have affected me, but I was just conflicted enough to be vulnerable to the sale. Did the sales guy do me any favors?