Actually they do for MFA problems, even if you don't have paid support on your a... | Hacker News

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dbarlett on April 10, 2014 | parent | context | favorite | on: When two-factor authentication is not enough

Actually they do for MFA problems, even if you don't have paid support on your account. A few years ago I wiped my phone without first disabling MFA on my account (I use Google Authenticator). After business hours on a holiday, I submitted the support form [0] and got a call from a human five minutes later. He asked me several questions and deactivated MFA so I could log in.

[0] https://portal.aws.amazon.com/gp/aws/html-forms-controller/c...

meapix on April 10, 2014 | [–]

They called you. That makes a huge difference. Problem if you called them from public phone.

brianmwaters_hn on April 10, 2014 | [–]

Well, that's great, except, according to the article at the top of this thread, that's maybe not so great, depending on what kind of questions they asked you.

So, what kind of questions did they ask you?

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