I disagree strongly. If you have ever looked at 'enterprise' software, it's generally crap. have you ever tried to use remedy? it looks like something I wrote when I got my hands on my dad's copy of FoxPro as a 14 year old.
People tolerate bugs if you are a big guy marketing to other big guys. middle management would rather do what everyone else is doing (and thus not get fired when it breaks) even if what everyone else is doing is clearly worse than some other product. they have no incentive to choose the better product, and a strong incentive to do what everyone else is doing.
Heck, even in the consumer market, crap is tolerated if it's big. look at the downtime twitter has.
On the other hand, when you are first starting out, people expect to write you off as incompetent. And they will, quickly, if they see a misstep.
I would argue that people expect more out of small and or new companies. Maybe they should; there are many inefficiencies inherent to the standard corporation model.
People tolerate bugs if you are a big guy marketing to other big guys. middle management would rather do what everyone else is doing (and thus not get fired when it breaks) even if what everyone else is doing is clearly worse than some other product. they have no incentive to choose the better product, and a strong incentive to do what everyone else is doing.
Heck, even in the consumer market, crap is tolerated if it's big. look at the downtime twitter has.
On the other hand, when you are first starting out, people expect to write you off as incompetent. And they will, quickly, if they see a misstep.
I would argue that people expect more out of small and or new companies. Maybe they should; there are many inefficiencies inherent to the standard corporation model.