Having worked in the medical billing industry (supported a "competitor" to DrChrono), I've seen many complaints like this come through our e-mail system. It's not always 100% as cut and dry as it should be. The medical billing industry is a huge disaster. One lady threatened to sue us because we weren't doing her billing, but when pointed toward to multiple requests for the government mandated information (CMNs) she must provide, she said "she didn't know what that meant" (and that's with support staff more than willing to answer those questions, instead she apparently just trashed the emails).
Other times medicare would just pull the rug out from under us and enforce some new requirement that would takes weeks to implement.
And other times it surely was our billing company's fault. Something was billed with the wrong diagnosis code, then the insurance company takes too long to get back (or doesn't at all, or the system has a bug and doesn't process it), then it falls off the biller's radar and gets forgotten.
Either way, you should get a reply from them letting you know WHY your billing isn't being done, when it's going to be fixed, and what steps will be taken to avoid it happening again. I think there are really two separate issues here, the quality of service (which is debatable whether you should pursue legal action) and the price increase (which you probably should get some legal council about).
Regardless, the medical billing industry is a pain in the ass and I'm so glad to be out of that line of work.
*If a 1990s moped can be seen as a competitor to a ferrari
Other times medicare would just pull the rug out from under us and enforce some new requirement that would takes weeks to implement.
And other times it surely was our billing company's fault. Something was billed with the wrong diagnosis code, then the insurance company takes too long to get back (or doesn't at all, or the system has a bug and doesn't process it), then it falls off the biller's radar and gets forgotten.
Either way, you should get a reply from them letting you know WHY your billing isn't being done, when it's going to be fixed, and what steps will be taken to avoid it happening again. I think there are really two separate issues here, the quality of service (which is debatable whether you should pursue legal action) and the price increase (which you probably should get some legal council about).
Regardless, the medical billing industry is a pain in the ass and I'm so glad to be out of that line of work.
*If a 1990s moped can be seen as a competitor to a ferrari