If everything you said is true, then I feel terrible because I've recommended DrChrono to at least 10 different independent physicians in the last couple of years, two of whom I know use it. I regret that I recommended it without actually trying it out for myself and judged it based on their marketing material and association with the YC brand.

I hope there is more to the story here and maybe they haven't been able to explain their side well due to reasons beyond their control (legal, contracts etc.) I come across a lot of physicians who run their own practice here in Florida and DrChrono has been my goto answer to their EMR/EHR maladies. I really don't want to recommend AllScripts or EPIC.