Exactly. This is the kind of stuff I talk about when I am talking with those who use technology every day to accomplish their jobs, but see it as a box that they perform tasks in and do not take part in automating their tasks.
I recently showed an account manager at my job how to use autohotkey. With that they (with very minor help) created a way to automate some irritating web form crap they do all the time to make their life simpler, faster, and with less annoying drudgery.
I think it is a part of the "dont know you dont know", where if they have the basic concepts, not a cs education, they can make the computer work for them instead of the other way around.
I recently showed an account manager at my job how to use autohotkey. With that they (with very minor help) created a way to automate some irritating web form crap they do all the time to make their life simpler, faster, and with less annoying drudgery.
I think it is a part of the "dont know you dont know", where if they have the basic concepts, not a cs education, they can make the computer work for them instead of the other way around.