1. I think he was asking for help. He tried several ways to fix his problem and he could not find any solution. What is there for him to do at this stage, expect from alerting Apple on this?
2. Again, why not do proper customer service and give the user some opportunity to have his issue addressed ? Like, a simple message "please call the Apple customer service etc." instead of wiping his message completely.
This is very much symptomatic of Apple which wants to keep every issue under the rug and never admit they did anything wrong. Jobs was very much like that: never admitting any mistake, always saying that the product coming out was always "better" but never saying "we screwed up on this or this" when they did.
2. Again, why not do proper customer service and give the user some opportunity to have his issue addressed ? Like, a simple message "please call the Apple customer service etc." instead of wiping his message completely.
This is very much symptomatic of Apple which wants to keep every issue under the rug and never admit they did anything wrong. Jobs was very much like that: never admitting any mistake, always saying that the product coming out was always "better" but never saying "we screwed up on this or this" when they did.