As far as the site, it looks great! I had a couple of quick thoughts as I looked through it but overall everything was really easy to understand.
Pricing - I was a little confused by the pricing (dollars vs. pounds) perhaps you could make the currency sign stand out a little more since I didn't notice it at first and was wondering what the difference was between the 10 and 15 plans were.
Support - I'm curious how offering phone support for the free product has worked so far. I'm not sure I've ever seen it before (not saying it's a bad thing, just something which I would imagine would be tough to scale).
Signup - Instead of directing everyone to the free signup page, you might want to think about directing them to the pricing page so that they have the opportunity to purchase the non-free plan right away.
Signup - Have you thought about listing out the metrics that are available in the free vs. non-free plans under the plans? It seems to me that those are a part of the core functionality which is important to users.
Phone support so far has been rarely used so it's really more of a sales point at the moment. In terms of scaling, it may well turn out not to be a feasible option in the future but free customers can upgrade any time so it's worth keeping them happy :)
Interesting to hear. I think it definitely adds a little bit of credibility to your service to be able to offer the free phone support (for as long as it's feasible anyway).
Pricing - I was a little confused by the pricing (dollars vs. pounds) perhaps you could make the currency sign stand out a little more since I didn't notice it at first and was wondering what the difference was between the 10 and 15 plans were.
Support - I'm curious how offering phone support for the free product has worked so far. I'm not sure I've ever seen it before (not saying it's a bad thing, just something which I would imagine would be tough to scale).
Signup - Instead of directing everyone to the free signup page, you might want to think about directing them to the pricing page so that they have the opportunity to purchase the non-free plan right away.
Signup - Have you thought about listing out the metrics that are available in the free vs. non-free plans under the plans? It seems to me that those are a part of the core functionality which is important to users.