Put it simply, Gladwell seems to form a theory, then find enough facts to support that theory. But that's not the way to do proper research.
In this case, had he actually consulted with pilots, koreans, and finally korean pilots, he might have ended up with a different conclusion (let alone now have made so many trivial errors in the text).
He could also have compared accident statistics and looked at how many accidents could be attributed to poor CRM in different countries. But again, he didn't do that.
He mentions that CRM training is used nowadays in all airlines (to improve crew collaboration) but fails to mention that the accident that sparked the focus on CRM (the worst airline accident of all time) was caused by a Dutch captain, from a country with a low power-distance index (http://en.wikipedia.org/wiki/Tenerife_airport_disaster)
and here:
http://askakorean.blogspot.no/2013/07/culturalism-gladwell-a...
Put it simply, Gladwell seems to form a theory, then find enough facts to support that theory. But that's not the way to do proper research.
In this case, had he actually consulted with pilots, koreans, and finally korean pilots, he might have ended up with a different conclusion (let alone now have made so many trivial errors in the text).
He could also have compared accident statistics and looked at how many accidents could be attributed to poor CRM in different countries. But again, he didn't do that.
He mentions that CRM training is used nowadays in all airlines (to improve crew collaboration) but fails to mention that the accident that sparked the focus on CRM (the worst airline accident of all time) was caused by a Dutch captain, from a country with a low power-distance index (http://en.wikipedia.org/wiki/Tenerife_airport_disaster)