On the one hand, it's nice to see that executives are receptive to their customers. However, the OP clearly states that they did not quality for a free transfer, and the fact that they got it seems sort of arbitrary. What if the CEO hadn't responded, or if the other executive hadn't chosen to cancel the contract? What if that person were having a bad day, and chose not to make such a gesture to the OP? One data point isn't conclusive, especially under such odd circumstances.
Good service is service that is both high in quality and in consistency. I highly doubt the ability of a single CEO to handle every email in the same way (if at all), and I'm not sure if I like the idea of unwarranted perks being handed out at the discretion of executives. It seems too much like a lottery, especially because the OP did not qualify for the transfer in the first place.
Good service is service that is both high in quality and in consistency. I highly doubt the ability of a single CEO to handle every email in the same way (if at all), and I'm not sure if I like the idea of unwarranted perks being handed out at the discretion of executives. It seems too much like a lottery, especially because the OP did not qualify for the transfer in the first place.