I had the same thought with the title. I've actually had a pretty bad experience T-Mobile's customer service and I felt like an asshole about it. I ordered two prepaid t-mobile sim cards for $2.16, but I was unable to receive it so it got sent back to the sender. I left it alone for several months thinking once it got returned they would promptly send me a refund like Amazon. Nope, that didn't happen. After a month, I emailed them about it, no response. Another month passed by, I called them up and after three transfers I was directed to a guy who said he would process my refund and I should see it on my credit card in the next few days. This guy was a bit irritated that I was calling in regards for $2.16, then again I don't blame him, I felt like an asshole calling about it.
In all honestly, I wasn't trying to be cheap, I was just trying to get to the bottom of why it should take me several months to finally get a refund... this was two bucks, but what if had been two hundred and sixteen instead? Well, long story short. I never saw the refund, so I ended up filing a complaint with my credit card and sure enough, less than a day later, I received several automated emails saying a refund of $0.00 was processed, primarily cause I had already received the money from my credit card company.
In all honestly, I wasn't trying to be cheap, I was just trying to get to the bottom of why it should take me several months to finally get a refund... this was two bucks, but what if had been two hundred and sixteen instead? Well, long story short. I never saw the refund, so I ended up filing a complaint with my credit card and sure enough, less than a day later, I received several automated emails saying a refund of $0.00 was processed, primarily cause I had already received the money from my credit card company.