I'm in a similar situation with Sprint where I wanted to get an iPhone 5s as I have had the 4s since its introduction.
Well I was told I couldn't get it until Dec. or I could pay $150 to get out of my contract and get a new contract to get the 5s now.
I actually ended paying the fee and after doing so was told to text 1311 for more info. There in the text it said I could upgrade now or go with their new and better plan OneUp. No one told me about OneUp which is the more modern and better option. Sigh I spent $150 because Sprint hasn't trained their reps on this program, but they put the info in their SMS marketing....errrr :(
Well Sprint did solve that issue but then after solving it and because its still a new option/plan mis-information abounds. Getting a new iPhone with Sprint or trying has taken to much time and effort and have tried to work with them for the past two weeks. But I'm done... See ya Sprint!
Well I was told I couldn't get it until Dec. or I could pay $150 to get out of my contract and get a new contract to get the 5s now.
I actually ended paying the fee and after doing so was told to text 1311 for more info. There in the text it said I could upgrade now or go with their new and better plan OneUp. No one told me about OneUp which is the more modern and better option. Sigh I spent $150 because Sprint hasn't trained their reps on this program, but they put the info in their SMS marketing....errrr :(
Well Sprint did solve that issue but then after solving it and because its still a new option/plan mis-information abounds. Getting a new iPhone with Sprint or trying has taken to much time and effort and have tried to work with them for the past two weeks. But I'm done... See ya Sprint!