What about the best chat services? In something like 18 years of chatting on the internet from IRC to ICQ, AIM, Skype, even Facebook messages, I have never seen a message go out to an incorrect recipient that wasn't the fault of my own negligence.
Well, they're also good[1]? British Airways didn't become a better airline when the Air France plane crashed, just like Air France didn't become a worse one.
1: Except, of course, IRC which is a protocol, not a service, and it was never designed to be private, but that's pedantry.
I think the overall point here is that the ability for a message addressed to one person to end up on someone else's screen carries some rather unfortunate implications for the internals of the service. Compare with IRC private messages, email, heck even XMPP.
I know XMPP does because I use that particular function at work daily, and IRC supports person to person PMs.
What I meant though is that the fact that whatever kind of shenanigans they're doing internally has a failure condition that can misroute messages is a bit scary.
