It hurts in sales and it hurts in the gut. My app mostly has 4 and 5 star reviews, but it reached a wider audience recently after an update. Now the only reviews that appear are a recent pair of 1 and 2 star diatribes written by morons who barely turned it on before penning their illiterate, factually incorrect drivel.
It was never a high seller, but there's a clear and definite drop in sales after the 1 star review appeared.
I don't like how the app store makes it hard to find older reviews. I don't like how I can't comment on reviews. I don't like how I get no ability to reply through iTunes Connect to try and reach out to resolve any issues mentioned (when there are legitimate issues). I don't much like that the world is full of spiteful arseholes, either. Not much I can do about any of that unfortunately.
It was never a high seller, but there's a clear and definite drop in sales after the 1 star review appeared.
I don't like how the app store makes it hard to find older reviews. I don't like how I can't comment on reviews. I don't like how I get no ability to reply through iTunes Connect to try and reach out to resolve any issues mentioned (when there are legitimate issues). I don't much like that the world is full of spiteful arseholes, either. Not much I can do about any of that unfortunately.