The Wufoo guys seem great all around - business approach, design, technology (their PHP profiler from today), and customer service.

I egotistically wish their main product was different, because I want to use what they make, yet I don't need HTML forms.

They are. Everything they do, they do well.

I wish they were more visible, would love to chat to them.

Hi pclark, while our physical presence and interactions are limited because we're not in the valley, we're easy to get a hold of...just send a message through Wufoo's contact form. We do our best to answer anyone interested in what we're doing to the best of our abilities.

WuFoo is awesome, they sponsored our community startup site in Austin Texas and were (still are) extremely friendly and responsive during our exchange. Nothing but respect for those guys, love their product. Pure class.

Wrote them a message yesterday -- got a polite and helpful response in under an hour. Great CS....

We got a letter from them a while back -- it got a bunch of comments here:

http://news.ycombinator.com/item?id=325904

Marketing disguised as customer service?

No, customer service is part of marketing.

I say no, but because of who it is coming from. Would this work coming from, say, Comcast? I know to me it wouldn't. I'd view it as pure advert. But if I got one from Wufoo it would simply validate, reassure and go along side with what I already know and feel about them; A company that is just great all around.

Wufoo will even do ecommerce for you... so much awesome.

How does that work?

I assume that he is talking about payment processing:

http://wufoo.com/docs/payment-settings/

We use it at Antiwar.com for donations...great way to create consistency in data across payment types.