Meraki (just acquired by Cisco)

Send resume to: jenna.williams@meraki.net

Responsibilities:

-Research and resolve issues reported by Meraki customers and partners

-Identify issues suitable for entry in the Meraki Knowledge Base

-Write, review, and release KB articles

-Work with engineering to diagnose and resolve critical escalated issues

-Identify, reproduce, and document bugs

Requirements:

-Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers

-Outstanding account management, follow-through and problem solving skills

-Resourcefulness and attention to detail

-Fluency in English

-Excellent communication skill, both written and verbal B.S. in computer science or a related technical discipline

-4-year degree from an accredited university required

Characteristics of success: -2 years experience with networking products

-Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers

-Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n)

-Ability to multi-task and to work under pressure