For the record, the one time I was forced to contact Netflix for support was when my brand new Roku was not connecting to my account. The Netflix rep I spoke with was very patient, and helped me solve the issue, which turned out to be with my Roku, not Netflix.
Other than that, I have never needed to call, email or otherwise contact Netflix at all, which I think is a great thing in and of itself!
The first time I had to contact Netflix support was actually while I was attempting to give them my money and sign up. For some reason their systems were rejecting all new signups and their customer support was in complete disarray. Took me 45 minutes on the phone (44 minutes and 30 seconds on hold) to confirm I wasn't the only person having a problem.
With that experience in mind, I am not terribly surprised other people have had issues.
I have had to deal with their customer service for one issue. After multiple 15-20 minute calls, spread over multiple weeks, my issue is unresolved, or not sure if resolved, at best.
They were not rude to me on the phone, but customer service isn't just about politeness. It's about resolving the problem. And that did not happen.
Anyone having to call DirecTV, Dish, AT&T, eBay, Comcast, Paypal (the list goes on) would scoff at your attack at Netflix customer service. I and many others have had great experience with them, and the best part is I only needed to call them once -- was on and off the phone in minutes too.
Other than that, I have never needed to call, email or otherwise contact Netflix at all, which I think is a great thing in and of itself!