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> They got a response pretty quick in the forums, why should it be any different if you call / email?

Because:

> The contacts that journalists have can usually give a quick off the record "that's not correct" and kill a story like this.

Note the "off the record" part. You can't do something like that with forums; whatever you write there is public and will be regarded as official statement of the company, whether it is or not.




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