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Musicload: 75% of customer service problems caused by DRM (arstechnica.com)
3 points by far33d on March 19, 2007 | hide | past | favorite | 5 comments



Key Quote:

Musicload said that artists choosing to drop DRM saw a 40 percent increase in sales since December, and that more artists and labels are showing interest.


Just about everyone expects DRM to disappear at some point, sooner or later, as a matter of natural order. Everyone except the RIAA and Msft.


Yes, but it is somewhat remarkable that the bands actually make more money without DRM. The copyright holders/labels want us to believe that bands will make less without it.


Another issue with DRM is that the artists really have no control over if their product has it or not. When they started recalling albums at SonyBMG some artists were unaware that the label had put this protection on their product.


Remember, DRM is merely an attempt to control how you acquire and experience music. It's a facelift to an aging concept called physical distribution in a web-empowered society.




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