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It depends on the method of testing. If I'm doing an in-person session, I'll record the session with Silverback, review the footage in there and make some notes along the way, then build a quick powerpoint deck with major findings and selected video clips.

If I'm using usertesting.com, then that stuff is all built into the app itself and you can just send the videos around, which'll be annotated with your feedback. Each note is a clickable timestamp that takes you straight to the time slice you want to highlight.

Either way, it's important to not only review the test afterwards but to also pull out clips that you can show the team, because video has such a motivational impact and cuts through debate. It helps if you can take a few minutes in imovie to make a "lowlights reel", where different people all run into the same obstacle.

And if I'm doing the drunken bar testing, I just bring a witness to watch and compare notes with, hopefully also somebody sober :)




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