- No limitation on search, members, etc.
- 10 user limit for mobile notifications, can be relaxed via community (for non-profits, FOSS projects, etc.)
- SAML/LDAP *support* is available, you can configure it. They won't provide answers to your questions.
- Actually, all Zulip features are enabled sans Mobile Notifications, but for most of them, you're on your own. If you know what you're doing, it's not a problem, I assume.
IOW, for self-hosted plans, you pay for support, not the software. a-la early RedHat model.
This is false, SAML and LDAP are available. Zulip self hosted has all features with no restrictions, except for mobile notifications which require a subscription for $3.50/u/m (unless you are less than 10 users or are not a non-profit of any kind)
Then your piggybacking on their infrastructure. I don't think they are unreasonable. "It can be done for pennies, but I won't" sort of implies that it does indeed take more than pennies worth of effort.
It's a yearly fee that amounts to a couple hundred dollars. That's about an hour of an engineer's salary. Zulip's customers make this less than a fraction of a fraction of a fraction of a rounding error.