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Having programming experience is absolutely not a requirement for understanding the technicalities of what software does

No, but having experience and knowledge about computers in general is required to make a decision on, say, whether a mouse-over event is innovative.

There's a short clip of Feynman describing the problem here: http://www.youtube.com/watch?v=wMFPe-DwULM&feature=playe...

And yes, people are that clueless about "computer stuff" that they could just as well have been from another planet.




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