We moved recently, and admittedly lucked out getting a good mover, but the main difference that made me pick the one we did was that they were going to use their own truck and crew. We only talked to 2 companies, and the other one, despite owning their own trucks, for an out of town move was going to subcontract to someone, under which circumstances all bets are off as happened to the OP.
When I moved I just assumed there would be problems with the movers because it seems like that kind of industry. Turns out we got a great crew, no tricks or gimmicks, and no damage to anything. It actually felt weird seeing how "normal" something like that could be, when you almost expect something like what the OP got.
When I moved I just assumed there would be problems with the movers because it seems like that kind of industry. Turns out we got a great crew, no tricks or gimmicks, and no damage to anything. It actually felt weird seeing how "normal" something like that could be, when you almost expect something like what the OP got.