I'm astounded at how terrible United Airlines is, and seemingly always has been. How have they been able to get away with such terrible customer service for so long?
In 1995 I flew with my brother and mother to America from Australia, a 12 hour flight. I was 5 years old and my older brother was 7. They knew our ages, and had seated us with 1 seat at the back of the plane, and 2 near the front. My mother was pretty frustrated. Was she supposed to sit up the front by herself and leave us two at the other end of the plane? Or sit with one of us and leave the other by themselves?
I recently took a very similar flight at the end of last year. I was flying by myself, but sure enough, once the bulk of the passengers had boarded the plane, an attendent over the loudspeaker told us that they were aware that family members had been separated due to seating arrangements and they ask that we please just sit in those seats for take-off and rearrange ourselves once we were in the air. I couldn't believe that after 16 years they were still having the same problems.
In 1995 I flew with my brother and mother to America from Australia, a 12 hour flight. I was 5 years old and my older brother was 7. They knew our ages, and had seated us with 1 seat at the back of the plane, and 2 near the front. My mother was pretty frustrated. Was she supposed to sit up the front by herself and leave us two at the other end of the plane? Or sit with one of us and leave the other by themselves?
I recently took a very similar flight at the end of last year. I was flying by myself, but sure enough, once the bulk of the passengers had boarded the plane, an attendent over the loudspeaker told us that they were aware that family members had been separated due to seating arrangements and they ask that we please just sit in those seats for take-off and rearrange ourselves once we were in the air. I couldn't believe that after 16 years they were still having the same problems.