> It is reductive to say that we just need to pay more, however. The civil service also needs better and more effective management. Consultants are used as both liability shields and to force through change, both of which are an abdication of management's responsibility.
Yes. The whole atmosphere is dysfunctional, because politicians don't trust the civil service. It's very attractive, and very neoliberal, to say that a state function is simply a service that can be contracted out. But not everything that matters can be specified in contracts! You eventually have to rely on staff judgement and common sense, including a shared sense of mission. That was how TfL breakup eventually didn't happen: people tried to turn the operating manuals into millions of lines of contracts, but it became unworkably complicated.
PFI was the worst aspect of this. Take the one thing government can unambiguously do cheaper than the private sector - borrow money - and contract that out with a value extraction layer on top of it.
Yes. The whole atmosphere is dysfunctional, because politicians don't trust the civil service. It's very attractive, and very neoliberal, to say that a state function is simply a service that can be contracted out. But not everything that matters can be specified in contracts! You eventually have to rely on staff judgement and common sense, including a shared sense of mission. That was how TfL breakup eventually didn't happen: people tried to turn the operating manuals into millions of lines of contracts, but it became unworkably complicated.
PFI was the worst aspect of this. Take the one thing government can unambiguously do cheaper than the private sector - borrow money - and contract that out with a value extraction layer on top of it.