And it appears that this is the talk itself: https://www.youtube.com/watch?v=qyZq6v3vZqo
The talk references an insurance website that requires a Java applet for uploading a file. Last time I neede
It also praises Hipmunk for its ease of use. SAP bought hipmunk and shutdown the website in 2020. see https://www.concur.com/en-us/concur-hipmunk-faq
update: reddit had a couple of suggestions for alternatives - https://www.reddit.com/r/Flights/comments/13uqmba/website_wi...
Not sure if there's a comparable or better flight-booking site these days.
The CHOP (Children's Hospital of Philadelphia) website looks more modern/cleaned up.
The Design For Real Life book is available to read for free on the web - see https://dfrlbook.com/
And it appears that this is the talk itself: https://www.youtube.com/watch?v=qyZq6v3vZqo